|Posted by wyzazz on June 5, 2012 at 11:45 AM|
Let me start off by saying that I was skeptical about the Chugger Pump when it arrived, I was used to using an LG 3-MD-HC that was a monster when compared to the size of the Chugger Pump. I pulled it out of the box immediately after it arrived and couldn't believe how small it was!
I outfitted the pump with some Stainless Steel fittings, and built a little wooden enclosure for it to use on my next Brewday, I wanted to see if this pump would live up to the reputation I'd seen it gather over the past 2 years!
I recirculated my mash and during mash-out as I normally would, everything was going very well! No issues priming the pump, the flow rate was great, everything was fantastic!
As I got to the last10 minutes of my boil I turned on the pump for a minute to sanitize my plate chiller & then turned it off again to await chilling duties. Once my boil was over I kicked the hose on for my plate chiller and turned on the pump once again, my wort was recirculating and my temps were dropping as expected. Then 10 minutes later disaster struck... ...the pump died and I had to resort to my buddy's immersion chiller to finish chilling my wort!!! The pump overheated and was too hot to even touch! I was very disheartened, I couldn't believe this brand new pump had kicked the bucket after it's first use. I unplugged it and put it away and made a mental note to email Chugger Pumps in the morning to see how I might be able to get this pump back up and running.
This is where the review of Chugger Pumps really begins, I emailed them using the Contact Form on the website and explained what happened as best I could. Within 30 minutes I had an email from Mike at Chugger Pumps asking for my Ship To Address, he would be sending a replacement out immediately! I couldn't believe it, I was sent a FREE pump that broke and Mike was willing to replace it for FREE without even a second thought!!! Now that Ladies and Gents is customer service at it's best!!!!
I'm happy to report that I have since recieved the new Chugger Pump (it only took one day to get to me) and completed a brewday with it. It has exceeded my expectations for a pump this size, and Chugger Pump's customer service has nothing less than a glowing 5-star rating from me! The flowrate is more than adequate for brewing 12 gallon batches and the pump has no issues with priming or moving boiling liquids around the brewhouse.
In short, if you're looking for a pump I have no problems recommending Chugger Pumps! Thanks a million for the great service and for taking care of the customer!
Categories: DIY & Gadgetry